Travel Info – Frequently Asked Questions

CHECK-IN INFORMATION

International flights require check-in at least 60 minutes prior to scheduled departure time. See International Travel.
Domestic flights require check-in at least 30 minutes prior to scheduled departure time.
Seats for passengers who have not checked in by flight closure time may be released.
In order to maintain an on-schedule operation, aircraft may depart prior to scheduled departure time (after flight closure).
For flights departing from un-staffed locations (i.e., floatplane docks in the San Juan Islands or British Columbia, excluding Victoria), passengers are required to be at our designated pick-up location 20 minutes prior to scheduled departure time to accommodate unforeseeable variations in flight time.

DOCUMENTATION REQUIREMENTS

A Passport Book is required for all passengers on international routes, including lap infants. See International Travel.
Government-issued photo ID is required for adult passengers on domestic routes. Proof of age is required for Lap Infants on domestic routes.

FLOATPLANE BAGGAGE ALLOWANCE

Floatplane passengers are limited to 25 lbs. (11kg) total baggage weight per person, regardless of the number of bags.
All items are weighed and count toward the allowance — including hand-carry items such as purses, laptops, backpacks, etc.
No single item may exceed 50 linear inches (127cm) (length + width + height); this equates to a standard 10 in. x 16 in. x 24 in. (25cm x 41cm x 61cm) carry-on bag as permitted on the major airlines.
While we will do our best to accommodate our passengers, any baggage weight over stated limits is not guaranteed to travel. Contact our reservation desk for inquiries about excess baggage.

LAND PLANE BAGGAGE ALLOWANCE

Land plane passengers are limited to 50 lbs. (23kg) total baggage weight per person, regardless of the number of bags, plus one additional personal item (purse, briefcase, laptop, etc.) of up to 20lbs. (9kg) per person.
No single item may exceed 50 lbs. (23kg).
No single item may exceed 62 linear inches (157cm) (length + width + height); this equates to a standard large-size suitcase but is smaller than the largest “cruise-style” suitcases.
No personal items may exceed 36 linear inches (91cm) (length + width + height).
For passengers travelling to or from Victoria International Airport (YYJ), no checked baggage is allowed.
- Two (2) carry-on size bags are permitted and will be subject to TSA x-ray screening.
- No single item may exceed 50 linear inches (127cm) (length + width + height); this equates to a standard mid-size carry-on.
While we will do our best to accommodate our passengers, any baggage weight over stated limits is not guaranteed to travel. Contact our reservation desk for inquiries about excess baggage.

EXCESS-BAGGAGE FEES

All baggage conforming to the baggage allowances specified above for each mode of service travels without additional charge. Due to limited baggage capacity in our small aircraft, we strongly encourage passengers to limit themselves to the baggage allowances specified above.

In the event that excess-baggage is required, the following services are available:

Excess-baggage presented at check-in will be flown on a strictly standby basis for a fee of $1/lb. ($2.20/kg) above the allowance for the mode of service. This fee is assessed separately for outbound and return flights. “Standby” means that the excess-baggage flies only if capacity is available, and excess-baggage that is accommodated on outbound flights is not guaranteed to be accommodated on return flights.
Guaranteed carriage of excess-baggage may be reserved in advance according to the fee structure in the table below by calling our Customer Service group at 866.435.9524.

Mode of Service	Route	0-25 lbs	26-50 lbs. (23kg) or less	51-150 lbs. (24-68kg)
Floatplane	San Juan Islands & Victoria	Included with fare	$75	$179

	Middle Inside Passage (Nanaimo to Dent Island)	Included with fare	$150	$375

	Northern Inside Passage (Blind Channel to Sullivan Bay)	Included with fare	$150	$398
Mode of Service	Route	0-70 lbs	71-100 lbs. (45kg) or less	101-150 lbs. (46-68kg)
Land Plane	Eastsound & Friday Harbor Airport	Included with fare	$75	$179
			All excess-baggage fees listed above are inclusive of tax.

Golf clubs may be accommodated under the following parameters:

One ‘Sunday Bag’ with a total weight of 25 lbs. (11kg) or less may be carried per passenger in addition to the standard baggage allowance on floatplane routes. This is a lightweight nylon bag holding approximately 6 clubs. An advance booking must be made specifically for your Sunday bag on floatplane routes. A prepaid fee of $25 per passenger, per segment applies. This will be listed on your eTicket confirmation, once the advance booking is complete.
Sunday Bags do not require advance booking on wheeled-aircraft routes provided the combined weight of the Sunday Bag and passenger baggage does not exceed 50 lbs. (23kg).

SEA-TAC SHUTTLE GROUND TRANSPORTATION

Kenmore Air offers pre-paid ground shuttle service between Seattle-Tacoma International Airport (SEA) and the Seattle/Boeing Field terminal (BFI). Please visit our Sea-Tac Shuttle Ground Transportation page for more information.

CHANGES & CANCELLATION

Ticket pricing is dynamic and fluctuates per season. Refundable tickets are available at the time of booking.

Packages include: Victoria Sea & Sky made in partnership with Victoria Clipper *and* Whale Watching or Kayaking Packages with San Juan Safaris.

CHANGES

Flight changes made more than (24) hours prior to flight departure are subject to any difference between the fare originally booked and the prevailing published fare for the new flight segment(s).
Package changes made more than (72) hours prior to flight departure are subject to any difference between the package originally booked and the prevailing published fare for the new package.

CANCELLATION

Kenmore Cancelled Flights Due to Weather

Our ability to operate safely is sometimes limited by weather conditions, including poor visibility or high winds. If your flight is canceled due to weather, we offer the following options:
- Full refund through the same process in which you paid.
- Rescheduling on a later flight.
- Flight credit which may be used for up to 18 months in the future.

Standard Fare

For flight cancellations made more than (24) hours prior to flight departure, the value of canceled flight segment(s) is retained as booking credit. To utilize the booking credit, travel must be completed within 18 months from the date the reservation was first canceled. All flight credits are fully transferable.

Refundable Fare

For flight cancellations made more than (24) hours prior to flight departure, the value of canceled flight segment(s) will be reapplied to the original form of payment.

Standard Fare/Refundable Fare

A change or cancellation made less than (24) hours prior to flight departure will result in full forfeiture of the fare.

Packages

A change or cancellation of a Package made less than (72) hours prior to flight departure will result in full forfeiture of the Package fare.

MISSING FLIGHTS

Missing a flight – defined as failure for any reason to check in prior to flight closing – results in full forfeiture of the fare for the missed flight segment regardless of fare class (with the sole exception of government fare, which is fully refundable at any time).
Passengers missing a flight may fly stand-by on the next available flight over the same route at no additional charge.
Passengers affected by major-airline flight delays into Sea-Tac Airport are strongly encouraged to contact our Customer Service group at 866.435.9524 at first indication of a delay. Our Customer Service Agents are available to discuss contingency options.

PETS

Cats and dogs are welcome aboard Kenmore Air flights. For the comfort and safety of our passengers, we maintain a limit of one pet per flight.
The pet must be harmless, inoffensive, odorless, require no attention inflight, and remain in one location for the duration of the flight.
Advance bookings are required for all pets, regardless of size or weight, and fees may apply, according to the table below. Arriving for your flight without advance bookings for your pet may result in unanticipated fees or denial of boarding. Your pet will be listed on your emailed itinerary. To add a pet to your booking, please contact our Customer Service group at 866.435.9524.

Pet Weight	Floatplane (Year-Round Routes)
25 lbs. (11kg) or less	No fee; counts toward standard baggage allowance
26–50 lbs. (12–23kg)	$75 each way
51–75 lbs. (24–34kg)	Standard adult fare
> 75 lbs. (34kg)	Standard adult fare

All cats must travel in a small, soft sided, duffel-bag style carrier.
Most dog kennels will not fit in our aircraft on our scheduled service flights, however, charter service may be an option. Please contact our Charter group at 866.359.2842 to discuss options.
Pet immunization records and a health certificate are required on international routes.
Kenmore Air does not offer unaccompanied pet transport services.

RESTRICTED ARTICLES

Federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person. Many everyday products are considered hazardous under these regulations.
Categories of items that are generally prohibited include but are not limited to: flammable substances, explosives, oxidizers, poisons, compressed gases, infectious agents and radioactive materials.
Examples of specific prohibited articles include: aerosols, spray starch, fireworks, strike-anywhere matches, gasoline, lighter fluid, butane, pesticides, paint, scuba tanks, propane cylinders and loose lithium batteries.
More information is available at the Department of Transportation’s Safe Travel website.
Passengers violating Federal hazardous materials laws are subject to fines of up to $250,000 and/or imprisonment of up to five years.
All passengers, baggage and cargo traveling on any Kenmore Air flight or ground shuttle or within the confines of any Kenmore Air facility are subject to search at the discretion of Kenmore Air.
Kenmore Air has the right to refuse service to anyone for any reason.

PRIVACY

Kenmore Air will not share any personal or private customer information with any person or organization outside of Kenmore Air, except as required by US or Canadian law.

WHAT ARE THE LAKE UNION SEAPLANE ADVISORY BUOYS?

The City of Seattle, with a permit from the Department of Natural Resources (DNR), installed a line of five buoys on 5.24.2018 in a north-south line in the center of the lake. These are to mark a seaplane advisory area for a trial period this summer. While this is a City of Seattle initiative we know a lot of you have questions and want to hear from us.

WHAT FUEL DO YOUR PLANES USE?

The majority of our fleet operates with turbine engines which run on JetA fuel which is essentially a refined grade of kerosene and does not contain lead. The backbone of our fleet are our Turbine Otters which utilize JetA as do our Turbine Beavers. Our piston Beaver fleet of planes and our trainers use 100 octane low lead fuel. All of our land based planes are turbines and also utilize Jet A.

Leaded fuel plays 2 key roles in aircraft engines, first as a lubricant and secondly as an octane boosting element.

Engines receive FAA approval with stipulations for approved fuel characteristics. Changing to a new fuel outside of those characteristics requires engine manufacturer and FAA approval.

Our fuel supplier, Philips 66 Aviation, has been researching and developing two solutions to the leaded aviation fuel issue with an unleaded fuel product as well as a new product called 100M with manganese replacing the lead. More information on these solutions may be found here: Unleaded Avgas, Phillips 66 Aviation – TrustedFuel.com

The 100M solution is the most promising and is expected to be available in 26/27. This solution would not require FAA variances to use.

Kenmore Air is committed to making this change when the fuels become commercially available.

ACCEPTED FORMS OF PAYMENT

We accept the following credit cards

Visa
Mastercard
American Express

We accept Personal Cheque with a form of ID.

Kenmore Air is cash-less; as of December 1, 2019