CHECK-IN INFORMATION
- International flights require check-in at least 60 minutes prior to scheduled departure time. See International Travel.
- Domestic flights require check-in at least 30 minutes prior to scheduled departure time.
- Seats for passengers who have not checked in by flight closure (40 mins for international and 10 mins for domestic) time may be released.
- In order to maintain an on-schedule operation, aircraft may depart prior to scheduled departure time (after flight closure).
- For flights departing from un-staffed locations (i.e., floatplane docks in the San Juan Islands or British Columbia, excluding Victoria), passengers are required to be at our designated pick-up location 20 minutes prior to scheduled departure time to accommodate unforeseeable variations in flight time.
DOCUMENTATION REQUIREMENTS
- A Passport Book is required for all passengers on international routes, including lap infants. See International Travel.
- Government-issued photo ID is required for all passengers over 18 years of age on domestic routes. Proof of age is required for Lap Infants on domestic routes.
FLOATPLANE BAGGAGE ALLOWANCE
- Floatplane passengers are welcome to bring baggage weighing up to 25 lbs. (11kg) total baggage weight per person, regardless of the number of bags.
- All items are weighed and count toward the allowance — including hand-carry items such as purses, laptops, backpacks, etc.
- Single items may not exceed 50 linear inches (127cm) (length + width + height); this equates to a standard 10 in. x 16 in. x 24 in. (25cm x 41cm x 61cm) carry-on bag as permitted on the major airlines.
- While we will do our best to accommodate our passengers, any baggage weight over stated limits is not guaranteed to travel. Contact our reservation desk for inquiries about excess baggage.
LAND PLANE BAGGAGE ALLOWANCE
- Land plane passengers are welcome to bring baggage weighing up to 50 lbs. (23kg) total baggage weight per person, regardless of the number of bags.
- Single items may not exceed 50 lbs. (23kg).
- Single items may not exceed 62 linear inches (157cm) (length + width + height); this equates to a standard large-size suitcase but is smaller than the largest “cruise-style” suitcases.
- Personal items may not exceed 36 linear inches (91cm) (length + width + height).
- For passengers travelling to or from Victoria International Airport (YYJ), no checked baggage is allowed.
- Two (2) carry-on size bags are permitted and will be subject to TSA x-ray screening.
- Single items may not exceed 50 linear inches (127cm) (length + width + height); this equates to a standard mid-size carry-on.
- While we will do our best to accommodate our passengers, any baggage weight over stated limits is not guaranteed to travel. Contact our reservation desk for inquiries about excess baggage.
EXCESS-BAGGAGE FEES
All baggage conforming to the baggage allowances specified above for each mode of service travels without additional charge. Due to limited baggage capacity in our small aircraft, we strongly encourage passengers to limit themselves to the baggage allowances specified above.
In the event that excess-baggage is required, the following services are available:
- Excess-baggage presented at check-in will be flown on a strictly standby basis for a fee of $1/lb. ($2.20/kg) above the allowance for the mode of service. This fee is assessed separately for outbound and return flights. “Standby” means that the excess-baggage flies only if capacity is available, and excess-baggage that is accommodated on outbound flights is not guaranteed to be accommodated on return flights.
- Guaranteed carriage of excess-baggage may be reserved in advance according to the fee structure in the table below by calling our Customer Service group at 866.435.9524.
| Mode of Service | Route | 0-25 lbs | 26-50 lbs. (12-23kg) or less | 51-100 lbs. (23-46kg) |
|---|---|---|---|---|
| Floatplane | San Juan Islands & Victoria | Included with fare | $75 | $189 |
| Middle Inside Passage (Nanaimo to Dent Island) |
Included with fare | $160 | $385 | |
| Mode of Service | Route | 0-50 lbs | 51-100 lbs. (23-46kg) or less | |
| Land plane | Eastsound & Friday Harbor Airport | Included with fare | $189 | |
| All excess-baggage fees listed above are inclusive of tax. |
Golf clubs may be accommodated under the following parameters:
- One ‘Sunday Bag’ with a total weight of 25 lbs. (11kg) or less may be carried per passenger in addition to the standard baggage allowance on floatplane routes. This is a lightweight nylon bag holding approximately 6 clubs. An advance booking must be made specifically for your Sunday bag on floatplane routes. A prepaid fee of $25 per passenger, per segment applies. This will be listed on your eTicket confirmation, once the advance booking is complete.
- Sunday Bags do not require advance booking on wheeled-aircraft routes provided the combined weight of the Sunday Bag and passenger baggage does not exceed 50 lbs. (23kg).
SEA-TAC SHUTTLE GROUND TRANSPORTATION
Kenmore Air offers pre-paid ground shuttle service between Seattle-Tacoma International Airport (SEA) and the Seattle/Boeing Field terminal (BFI). Please visit our Sea-Tac Shuttle Ground Transportation page for more information.
CHANGES & CANCELLATION
Ticket pricing is dynamic and fluctuates per season. Refundable tickets are available at the time of booking.
Packages include: Victoria Sea & Sky made in partnership with Victoria Clipper *and* Whale Watching or Kayaking Packages with San Juan Safaris.
CHANGES
- Flight changes made more than (24) hours prior to flight departure are subject to any difference between the fare originally booked and the prevailing published fare for the new flight segment(s).
- Package changes made more than (72) hours prior to flight departure are subject to any difference between the package originally booked and the prevailing published fare for the new package.
CANCELLATION
Kenmore Cancelled Flights Due to Weather
- Our ability to operate safely is sometimes limited by weather conditions, including poor visibility or high winds. If your flight is canceled due to weather, we offer the following options:
- Full refund through the same process in which you paid.
- Rescheduling on a later flight.
- Flight credit which may be used for up to 18 months in the future.
- We do not offer any other form of additional compensation for Acts of Mother Nature.
Standard Fare
- For flight cancellations made more than (24) hours prior to flight departure, the value of canceled flight segment(s) is retained as booking credit. To utilize the booking credit, travel must be completed within 18 months from the date the reservation was first canceled. All flight credits are fully transferable.
Refundable Fare
- For flight cancellations made more than (24) hours prior to flight departure, the value of canceled flight segment(s) will be reapplied to the original form of payment.
Standard Fare/Refundable Fare
- A change or cancellation made less than (24) hours prior to flight departure will result in full forfeiture of the fare.
Packages
- A change or cancellation of a Package made less than (72) hours prior to flight departure will result in full forfeiture of the Package fare.
TRAVELING WITH INFANTS & CHILDREN / UNACCOMPANIED MINORS
Traveling with Infants and Children
We know that traveling with kids can be an adventure. To help keep the adventure fun for both you and your child passenger, please carefully review our policies and recommendations for traveling with infants and children.
While there is no minimum age for infants traveling with us, check with your doctor if you’re unsure your infant should be traveling via plane.
As of their second birthday, children are no longer considered infants. The Federal Aviation Administration requires all children who have reached their second birthday to occupy their own seat.
All passengers shall occupy an approved seat and remain secured with an individual seatbelt during taxi, take-off, and landing, except children who have not reached their second birthday by the day of the flight. An adult passenger accompanying the child may hold these children in their lap.
Car seats are not allowed in the main cabin. They must be stored in the luggage compartment and will count toward baggage allowance
Kenmore Air reserves the right to require proof of age for any child passenger. Please be prepared to provide a birth certificate, passport, or other documentation upon request. Infants must have a valid passport when traveling on Kenmore Air internationally.
Unaccompanied Minors
Download Unaccompanied Minor Form
Kenmore Air will accept for transportation unaccompanied children (UM). A child, age 11-13, shall be considered unaccompanied if not in the company of a related passenger, parent or guardian. The age limits shall be the age of the child on the date of commencement of travel. An unaccompanied minor form must be completed and signed by a parent or legal guardian. Once the UM is in the care of a Kenmore Air Employee, the UM must be monitored at all times until he/she is transferred to the care of the Pilot. The UM shall be seated directly behind the Pilot. On arrival, the Pilot shall escort the UM to the terminal, or other designated meeting location and verify the identification of the receiving party prior to releasing custody of the UM. The signed UM form shall be retained at the arrival station.
Unaccompanied Minors will not be transported on ground shuttles to/from SeaTac Airport.
If traveling to Canada, a child under the age of 18 has different travel guidelines to follow: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/minor-children-travelling-canada.html
MISSING FLIGHTS
- Missing a flight – defined as failure, for any reason, to check in prior to flight closure (flight closure is 40 mins for international and 10 mins for domestic) – results in full forfeiture of the fare for the missed flight segment regardless of fare class (with the sole exception of government fare, which is fully refundable at any time).
- Passengers missing a flight may fly stand-by on the next available flight over the same route at no additional charge.
- Passengers affected by major-airline flight delays into Sea-Tac Airport are strongly encouraged to contact our Customer Service group at 866.435.9524 at first indication of a delay. Our Customer Service Agents are available to discuss contingency options.
PETS
- IMPORTANT: As of August 1, 2024, the Center for Disease Control and Prevention and U.S. Customs and Border Protection have new requirements for dogs entering the U.S. If you are planning to travel with a dog internationally between the U.S. and Canada, we require that you first ready and comply with these official requirements prior to booking your flight. Please read ALL requirements.
- Cats and dogs are welcome aboard Kenmore Air flights. For the comfort and safety of our passengers, we maintain a limit of one animal per flight.
- The animal must be harmless, inoffensive, odorless, require no attention inflight, and remain in one location for the duration of the flight.
- Passengers are responsible for the loading and unloading any animal they are traveling with.
- Advance bookings are required for all dogs and cats, regardless of size or weight, and fees may apply, according to the table below. Arriving for your flight without advance bookings for your pet may result in unanticipated fees or denial of boarding. Your pet will be listed on your emailed itinerary. To add a dog or cat to your booking, please contact our Customer Service group at 866.435.9524.
| Pet Weight | Floatplane (Year-Round Routes) |
| 25 lbs. (11kg) or less | No fee; counts toward standard baggage allowance |
| 26–50 lbs. (12–23kg) | $85 each way |
| 51–100 lbs. (24–45kg) | $189 each way |
| Pet Weight | Land plane (Year-Round Routes) |
| 50 lbs. (22kg) or less | No fee; counts toward standard baggage allowance |
| 51-75 lbs. (23–34kg) | $85 each way |
| 76-150 lbs. (35–68kg) | $189 each way |
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- All cats must travel in a small, soft sided, duffel-bag style carrier.
- Most dog kennels will not fit in our aircraft on our scheduled service flights, however, charter service may be an option. Please contact our Charter group at 866.359.2842 to discuss options.
- Pet immunization records and a health certificate are required on international routes.
- Kenmore Air does not offer unaccompanied pet transport services.
ACCESSIBILITY SERVICES
At Kenmore Air, we are committed to providing a safe and comfortable experience for all of our passengers. Due to the compact size of our aircraft, we are exempt from the requirements of the Americans with Disabilities Act (ADA). As a result, all passengers must be able to independently navigate narrow aircraft steps.
Our top priority is always the safety of our passengers. For this reason, we are unable to accommodate passengers who cannot board or disembark with minimal assistance. Minimal assistance refers to the ability to ascend or descend the narrow steps with little to no help, such as only receiving support for balance or using an arm for guidance. Passengers who require more than minimal assistance should travel with someone that can provide that assistance to you.
Additionally, we do not provide wheelchairs at any of our terminals and/or docks. Passengers must be able to walk a short distance to reach the aircraft for all arrivals and departures.
We greatly appreciate your understanding as we work to ensure a smooth and safe experience for all of our passengers. If you have any questions or need further clarification, please contact our customer service department at 1.866.435.9524 or email us at [email protected] prior to your flight.
SCHEDULED & CHARTER FLIGHTS ROUTE MAP
Check out this route map to as well as our scheduled flights, scenic flights and charter flights to see everywhere that Kenmore Air flies to across the Pacific Northwest!
RESTRICTED ARTICLES
- Federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person. Many everyday products are considered hazardous under these regulations.
- Categories of items that are generally prohibited include but are not limited to: flammable substances, explosives, oxidizers, poisons, compressed gases, infectious agents and radioactive materials.
- Examples of specific prohibited articles include: aerosols, spray starch, fireworks, strike-anywhere matches, gasoline, lighter fluid, butane, pesticides, paint, scuba tanks, propane cylinders and loose lithium batteries.
- More information is available at the FAA PackSafe website.
- Passengers violating Federal hazardous materials laws are subject to fines of up to $250,000 and/or imprisonment of up to five years.
- All passengers, baggage and cargo traveling on any Kenmore Air flight or ground shuttle or within the confines of any Kenmore Air facility are subject to search at the discretion of Kenmore Air.
- Kenmore Air has the right to refuse service to anyone for any reason.
PRIVACY
Kenmore Air will not share any personal or private customer information with any person or organization outside of Kenmore Air, except as required by US or Canadian law.
ACCEPTED FORMS OF PAYMENT
We accept the following credit cards
- Visa
- Mastercard
- American Express
We accept Personal Cheque with a form of ID.
Kenmore Air is cash-less; as of December 1, 2019
WHAT ARE THE LAKE UNION SEAPLANE ADVISORY BUOYS?
The City of Seattle, with a permit from the Department of Natural Resources (DNR), installed a line of five buoys on 5.24.2018 in a north-south line in the center of the lake. These are to mark a seaplane advisory area for a trial period this summer. While this is a City of Seattle initiative we know a lot of you have questions and want to hear from us.
SEAPLANE VERSUS WHEELED PLANE WEATHER IMPACT
Kenmore Air operates two types of aircraft: seaplanes (Beaver & Otter models) and Kenmore Air Express wheeled Caravans. When weather conditions impact our flights, the way we navigate is different for each type of aircraft:
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Seaplanes (VFR – Visual Flight Rules): Our seaplanes rely on visual navigation, meaning pilots need clear visibility of the ground and surroundings to safely operate. When low visibility or fog occurs, it can impact the ability to fly, which is why seaplane flights may be delayed or canceled in these conditions.
-
Kenmore Air Express Caravans (IFR – Instrument Flight Rules): The Caravan wheeled planes are equipped to fly in more challenging weather conditions, using instruments for navigation even when visibility is low. This means they are less impacted by weather and can often operate in conditions where seaplane service may be affected.
WHAT FUEL DO YOUR PLANES USE?
The majority of our fleet operates with turbine engines which run on JetA fuel which is essentially a refined grade of kerosene and does not contain lead. The backbone of our fleet are our Turbine Otters which utilize JetA as do our Turbine Beavers. Our piston Beaver fleet of planes and our trainers use 100 octane low lead fuel. All of our land based planes are turbines and also utilize Jet A.
Leaded fuel plays 2 key roles in aircraft engines, first as a lubricant and secondly as an octane boosting element.
Engines receive FAA approval with stipulations for approved fuel characteristics. Changing to a new fuel outside of those characteristics requires engine manufacturer and FAA approval.
Our fuel supplier, Philips 66 Aviation, has been researching and developing two solutions to the leaded aviation fuel issue with an unleaded fuel product as well as a new product called 100M with manganese replacing the lead. More information on these solutions may be found here: Unleaded Avgas, Phillips 66 Aviation – TrustedFuel.com
The 100M solution is the most promising and is expected to be available in 26/27. This solution would not require FAA variances to use.
Kenmore Air is committed to making this change when the fuels become commercially available.
