Last updated: October 27, 2022

Documentation Requirements

Required Check-in Times

  • International flight check-in must be completed at least (60) minutes prior to scheduled departure due to US Homeland Security regulations. Flights close (30) minutes prior to departure to send international paperwork.
  • Domestic flight check-in must be completed at least (30) minutes prior to scheduled departure time (20 minutes prior to scheduled departure from un-staffed dock locations). Flights close (10) minutes prior to departure

Baggage Allowances

  • Seaplane passengers are allowed 25 lbs (11kg) of baggage per person; including hand-carry personal items such as purses, briefcases or computer bags
    *Seaplanes – No single item may exceed 50 linear inches (127cm) (length + width + height); this equates to a standard 10 in. x 16 in. x 24 in. (25cm x 41cm x 61cm) carry-on bag as permitted on the major airlines.
  • Land Plane passengers are allowed up to 50 lbs (23kg) of baggage per person; plus one additional personal item of up to 20 lbs (9kg). No single item may exceed 50 lbs.
    *Land Planes – No single item may exceed 62 linear inches (157cm) (length + width + height); this equates to a standard large-size suitcase but is smaller than the largest “cruise-style” suitcases.
  • For complete details, please visit https://kenmoreair.com/faq/

Restricted Articles

  • Federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person, and many everyday products are considered hazardous under these regulations. Violations are subject to fines and/or imprisonment
  • Prohibited articles include but are not limited to explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials
  • More details available at http://phmsa.dot.gov/safetravel

Ground Shuttles

  • Ground shuttle connections between Seattle-Tacoma International Airport (Sea-Tac) and Boeing Field must be booked in advance
  • Sea-Tac drop-off and pick-up occurs at Door 02 in the Scheduled Airporter waiting area at the far south end of the Baggage Claim level
  • More details available at https://kenmoreair.com/ground-transportation/

Changes & Cancellation

  • All fares are non-refundable at time of purchase; packages including flights and lodging or activity components may be subject to different rules
  • Flight changes made up until (24) hours prior to departure may be made without penalty
  • Hotel & Activity Package changes made up until (72) hours prior may be made without penalty
  • In the event of a booking cancellation made up until (24) hours prior to departure, a booking credit is retained for future use within (18) months
  • In the event of package cancellation made up until (72) hours prior to departure, a booking credit is retained for future use within (18) months
  • Changes or cancellation made within (24) hours prior to flight departure are subject to full forfeiture of the fare (72) hours prior for package forfeiture.
    **** Refundable ticket options are available but changes or cancellations still apply as above****
  • Seattle Area Terminal Locations: Seattle/Lake Union-Seaplane Terminal: 950 Westlake Ave North Seattle, WA 98109Kenmore/Lake Washington-Seaplane Terminal: 6321 NE 175th Street Kenmore, WA 98028Seattle/Boeing Field-King County International Airport: 7277 Perimeter Road South Seattle, WA 98108

For complete travel details please visit https://kenmoreair.com/faq/ or contact our Customer Service group at 866.435.9524. Thank you for flying Kenmore Air!