Last updated: July 25, 2022

**** Face masks are required on international travel while onboard any aircraft. This applies to Kenmore Air flights to or from Canada. Face masks are not required on US domestic flights or in US terminal locations including: Seattle/Boeing Field terminal, Paine Field Terminal, Friday Harbor Airport terminal, Eastsound Airport terminal, Seattle/Lake Union Seaplane terminal and Kenmore/Lake Washington Seaplane terminal. *****.

Documentation Requirements

  • A valid Passport Book is required for all passengers on international routes, including lap infants
  • Visiting or transiting through Canada: non-Canadian or non-US citizens require an Electronic Travel Authorization (eTA) or a valid visa For more information and application, see www.cic.gc.ca/english/visit/visas.asp
  • International travel into the United States: non-US or non-Canadian citizens require a visa-waiver travel authorization (ESTA) or a valid visa. For more information and application, see travel.state.gov/content/visas/en.html
  • Check-in must be completed at least 60 minutes prior to your departure with your valid passport book. For those passengers holding a non-US/Canadian passport please visit http://www.cic.gc.ca/english/visit/eta.asp to verify entry requirements via air into Canada.
  • *NEW requirement* The ArriveCAN APP is a pre-customs app now necessary for cross-border travel. Please see https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan.html for more information. Download the app, input the required information and arrive at check-in with your confirmation receipt (mobile or printed).
  • Traveling across the border? Please review:
    help.cbp.gov/app/answers/detail/a_id/402/~/entering-the-u.s.-and-canada-with-dui-offenses

Required Check-in Times

  • International flight check-in must be completed at least (60) minutes prior to scheduled departure due to US Homeland Security regulations. Flights close (30) minutes prior to departure to send international paperwork.
  • Domestic flight check-in must be completed at least (30) minutes prior to scheduled departure time (20 minutes prior to scheduled departure from un-staffed dock locations). Flights close (10) minutes prior to departure
  • Ground shuttle check-in is (15) minutes prior to scheduled ground shuttle departure time

Baggage Allowances

  • Seaplane passengers are allowed 25 lbs (11kg) of baggage per person; including hand-carry personal items such as purses, briefcases or computer bags
    *Seaplanes – No single item may exceed 50 linear inches (127cm) (length + width + height); this equates to a standard 10 in. x 16 in. x 24 in. (25cm x 41cm x 61cm) carry-on bag as permitted on the major airlines.
  • Land Plane passengers are allowed up to 50 lbs (23kg) of baggage per person; plus one additional personal item of up to 20 lbs (9kg). No single item may exceed 50 lbs
    *Land Planes – No single item may exceed 62 linear inches (157cm) (length + width + height); this equates to a standard large-size suitcase but is smaller than the largest “cruise-style” suitcases.
  • For complete details, please visit https://kenmoreair.com/faq/

Restricted Articles

  • Federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person, and many everyday products are considered hazardous under these regulations. Violations are subject to fines and/or imprisonment
  • Prohibited articles include but are not limited to explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials
  • More details available at http://phmsa.dot.gov/safetravel

Ground Shuttles

  • Ground shuttle connections between Seattle-Tacoma International Airport (Sea-Tac) and Boeing Field must be booked in advance
  • Sea-Tac drop-off and pick-up occurs at Door 02 in the Scheduled Airporter waiting area at the far south end of the Baggage Claim level
  • More details available at https://kenmoreair.com/ground-transportation/

Changes & Cancellation

  • All fares are non-refundable at time of purchase; packages including flights and lodging or activity components may be subject to different rules
  • Flight changes made up until (24) hours prior to departure may be made without penalty
  • Hotel & Activity Package changes made up until (72) hours prior may be made without penalty
  • In the event of a booking cancellation made up until (24) hours prior to departure, a booking credit is retained for future use within (18) months
  • In the event of package cancellation made up until (72) hours prior to departure, a booking credit is retained for future use within (18) months
  • Changes or cancellations made within (24) hours prior to flight departure are subject to full forfeiture of the fare (72) hours prior for package forfeiture.
    ****Refundable ticket options are available but changes or cancellations still apply as above****
  • Seattle Area Terminal Locations:
    Seattle/Lake Union-Seaplane Terminal: 950 Westlake Ave North Seattle, WA 98109
    Kenmore/Lake Washington-Seaplane Terminal: 6321 NE 175th Street Kenmore, WA 98028
    Seattle/Boeing Field-King County International Airport: 7277 Perimeter Road South Seattle, WA 98108

For complete travel details please visit https://kenmoreair.com/faq/ or contact our Customer Service group at 866.435.9524. Thank you for flying Kenmore Air!