Terms & Conditions – Flights

Last updated: November 1, 2024

Baggage Allowances

• Seaplane passengers are allowed 25 lbs (11kg) of baggage per person; including hand­carry personal items such as purses, briefcases or computer bags
  • *Seaplanes – No single item may exceed 50 linear inches (127cm) (length + width + height); this equates to a standard carry­on bag 10 in. x 16 in. x 24 in. (25cm x 41cm x 61cm) as permitted on the major airlines.
• Land Plane passengers are allowed up to 50 lbs (23kg) of baggage per person including hand-carry personal items such as purses, briefcases or computer bags.
  • *Land Planes – No single item may exceed 62 linear inches (157cm) (length + width + height); this equates to a standard large-­size suitcase but is smaller than the largest “cruise­style” suitcases.
• Victoria International Airport (YYJ)
  • For passengers travelling to or from Victoria International Airport (YYJ),
    • No checked baggage is allowed
    • One carry-on item and One-personal item allowed and will be subject to TSA x-ray screening.
    • Carry-on baggage: Maximum 24 inches high by 16 inches wide by 10 inches deep.

• While we will do our best to accommodate our passengers, any baggage weight over stated limits is not guaranteed to travel. Contact our reservation desk for inquiries about excess baggage options.
• For complete details, please visit https://kenmoreair.com/faq/

Document Requirements

• A valid Passport Book is required for all passengers on international routes, including lap infants.
• Visiting or transiting through Canada: non­Canadian or non­US citizens require an Electronic Travel Authorization (eTA) or a valid visa For more information and application, see cic.gc.ca/english/visit/visas.asp
• International travel into the United States: non­US or non­Canadian citizens require a visa­waiver travel authorization (ESTA) or a valid visa. For more information and application, see state.gov/content/visas/en.html
• Check­in must be completed at least 60 minutes prior to your departure with your valid passport book. For those passengers holding a non­US/Canadian passport please visit http://www.cic.gc.ca/english/visit/eta.asp to verify entry requirements via air into Canada.
• Traveling across the border? Please review: cbp.gov/app/answers/detail/a_id/402/~/entering­the­u.s.­and­canada­with­dui­offenses

Required Check-­in Times

• International flight check-­in must be completed at least (60) minutes prior to scheduled departure due to US Homeland Security regulations. Flights close (40) minutes prior to departure to send international paperwork.
• Domestic flight check-in must be completed at least (30) minutes prior to scheduled departure time (20 minutes prior to scheduled departure from un­staffed dock locations). Flights close (10) minutes prior to departure

Restricted Articles

• Federal law prohibits the carriage of hazardous materials aboard aircraft in your luggage or on your person, and many everyday products are considered hazardous under these regulations. Violations are subject to fines and/or imprisonment
• Prohibited articles include but are not limited to explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials
• More details available at http://phmsa.dot.gov/safetravel

Ground Shuttles

• Ground shuttle connections between Seattle­Tacoma International Airport (Sea­Tac) and Boeing Field must be booked in advance
• Sea­Tac drop-off and pick­up occurs at Door 00 in the Scheduled Airporter waiting area at the far south end of the Baggage Claim level
• More details available at https://kenmoreair.com/ground-transportation/

Changes & Cancellation

• Flight changes made up until (24) hours prior to departure may be made without penalty
• Activity Package changes made up until (72) hours prior may be made without penalty
• In the event of a booking cancellation made up until (24) hours prior to departure, a booking credit is retained for future use within (18) months
• In the event of package cancellation made up until (72) hours prior to departure, a booking credit is retained for future use within (18) months
• Changes or cancellation made within (24) hours prior to flight departure are subject to full forfeiture of the fare (72) hours prior for package forfeiture.
• **Refundable ticket options are available but changes or cancellations still apply as above

Seattle Area Terminal Locations

• Seattle/Lake Union­Seaplane Terminal: 950 Westlake Ave North Seattle, WA 98109
• Kenmore/Lake Washington­Seaplane Terminal: 6321 NE 175th Street Kenmore, WA 98028
• Seattle/Boeing Field­King County International Airport: 7277 Perimeter Road South Seattle, WA 98108

For complete travel details please visit https://kenmoreair.com/faq/ or contact our Customer Service group at 866.435.9524.

Thank you for flying Kenmore Air!